God Sunstreaker wrote:AcademyofDrX wrote:God Sunstreaker wrote:TF-fan kev777 wrote:God Sunstreaker wrote:I pre-ordered the kingdom deluxe wave 4 grouping on BBTS yesterday when it was listed with Pipes and Slammer. Today they changed the listing and instead of Pipes and Slammer there are secret characters listed in the place of Pipes and Slammer.
I attempted to find out what was going on. Despite the fact that Pipes and Slammer were a part of my order yesterday, BBTS won't confirm that today. Although apparently it's ok if cancel my order.
I'm pretty sure BBTS just jumped the gun using the original wave 4 case breakdown instead of the revised one that is actually being delivered. Pipes and Slammer were moved to wave 5 and replaced with Paleotrex and Tracks re-issues in wave 4. I'd cancel now.
That's an interesting point and while I can empathize with mistakes my point is different.
It's a question of moral and legal ethics. Is it morally ok or even legally ok to change someone's order? BBTS and I entered into an agreement. I pose that changing that agreement is ethically wrong and charging me for something I didn't agree to purchase is legally wrong. I also pose that ignoring their mistake and having the customer take action to correct the mistake is unethical.
Now I don't doubt that someone on Hasbro's payroll messed up it seems to me there were mistakes all around.
I'm sorry, there's nothing immoral or illegal going on here. It would have been good customer service for BBTS to notify you proactively, but that they didn't is not a moral failing and certainly doesn't qualify for any legal remedy.
I apologize that you're not getting the toy you wanted when you wanted it that everyone knew was listed an error, but if you're looking for a professional to help you with it, I would recommend a therapist before an ethicist or lawyer.
You seem very sure of yourself.
I have to ask was your answer coming from some insider knowledge at Hasbro? Do you have some perspective in retail where you empathize with a retailer?
It's interesting how your argument starts out with an apology directed at me and then implies that the only help I can get is to change my perspective. Also, implying in insult, which is unfortunate. Although this is the internet.
In a debate about morality and ethics addressing the issue's specifics would help me or anyone else understanding your position. I understand the attacking the person posing the question is the easy approach and by doing so, it makes you or others think the question itself is invalid.
So let's try again with your response and see if you can come up with something a little more useful.
Questions:
1. For what reason is a seller's position to change an products order after it's placed morally ok?
2. How is it legally ok to charge someone for what they didn't agree to?
Thanks.
1.1)Because they didnt actually change the order. Your order pledge was for "Wave 4 Case" you paid for the box. What was supposed to be in the box changed but at the end of the day BBTS was going to ship you EXACTLY what you to use your words, agreed to pay for "wave 4 Case"
1.1a) Now, if you had ordered all 4 characters in the original listing SEPARATELY, not as a Qave Four Case but as the boxed figures themselves and BBTS deliberately changed a Waspinator into a Combiner Wars Alpha Bravo then your argument would have merit.
1.2) in this case, it does look like BBTS was working on false information or made a mistake, but it is important to remember here that BBTS does not define the case contents. Hasbro does. You are buying the same box Hasbro sent BBTS and we all know Hasbro can and will reserve the right to alter Case Contents as production requires.
2) Because they are charging you for what you agreed to pay for. You just are not getting what you think you are getting. See above.
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. I read that on Tf Source and Dorkside. Thanks Hasbro
